With this new year we welcome a host of new changes at our company. A few major things have changed, as you may have seen: We have a new brand and new website, DiscoverHealing.com.
To help you get acquainted with the layout of our new site, we’ve made this helpful short video, which will show you how to find all your products and content formerly housed on the Dashboard of HealersLibrary.com.
At this time of transition, we have also encountered some growing pains. We sincerely apologize if your first experience with our new site has not been smooth. Because we migrated all of our data onto the new site, some users experienced glitches and gaps in product access. If you have been affected by this issue, know that we are diligently working to reinstate access to all your products and purchases.
If you have experienced any of the following issues, here is what you can do to resolve them:
LOGGING INTO DISCOVERHEALING.COM
Login to your account by clicking on My Account in the main navigation. If you are having trouble, you can request to change your password by clicking here.
To find out where your products are stored on the new website, watch the video above. If you are not seeing products on your account that you have purchased, navigate to the Orders section of your account. Your past orders will be listed, indicating what products you have purchased. If you do not see orders that should be listed, please submit a customer support ticket so we can help locate the order and assign it to the correct account to reinstate your access.
BODY CODE APP ACCESS
One important thing to note is that your Body Code app login will not change; it remains the same as your login for HealersLibrary.com. This password is now stored separately from the DiscoverHealing.com website, so changing the password in one area will not change it for both. If you need help accessing your Body Code app password, click here.
BODY CODE ONLINE ACCESS
If you had previous trouble accessing The Body Code on the website, your access should be reinstated. If you still do not have access but should, please submit a customer support ticket so we can locate your order and reinstate access.
There are a couple of ways to access Body Code Mind Maps:
Click “My Account” and Log in.
From the My Account page or menu, click “Dashboard”
You will see The Body Code Healing System. Click to open and view all online content.
Alternately, click Content Access in the menu and then The Body Code - Online Mind Map.
CERTIFICATION ENROLLMENT OR PROGRESS
Certification Programs are now all together, and we have combined all the Steps into one eLearning course. If you were in the process of certification, we imported both your course progress and your Student Sessions.
If you are ALREADY CERTIFIED you may no longer be enrolled, depending on how long ago you were certified.
If you are STILL WORKING TOWARD CERTIFICATION but do not see your enrolled course listed, please submit a customer support ticket so we can correct your enrollment.
If you see your COURSE PROGRESS is not the same as on HealersLibrary.com, you can skip to where you left off and resume completing certification. We can refer to our previous system for your progress.
If you are not seeing STUDENT SESSIONS that you put into HealersLibrary.com, please submit a customer support ticket so we can resolve the links to those sessions.
Thank you for your patience as we work out all the bugs of the new system. If you have any further issues please reach out to the Customer Support. We are here to help and will be responding to all customer support tickets as soon as we can!