We stream all our video content from Amazon's servers, which makes them as fast as they can be. If you are having trouble viewing the videos, it means that your connection speed is a bit slower than average. The only two solutions we have found are to either get a faster internet service, or to pause the video while it uploads more fully, then play it.
You might also want to try loading the video on a different computer or device, or on a different WIFI connection.
If you think there might be a problem with the video itself, please drop us a note below!