We apologize if you are having problems watching our videos. Below are a few steps you can take to possibly correct the problem, as well as a few questions that you can answer for us that will help us troubleshoot your specific issue.

Solution #1 - Please make sure you have the latest version of Quicktime player installed. You can download the latest version here: http://www.apple.com/quicktime/download/

Solution #2 - Try a different browser. Either Chrome of Firefox are good choices. 

Firefox: http://www.mozilla.com/firefox/
Chrome: http://www.google.com/chrome/

If you are still having problems please send us back an email with answers to the following questions:

· What is your Operating System?

· What Browser are you using?

· Do you have the Quicktime Player installed and running?

· Do you have JavaScript turned on?