Our Webinars are held through a third party software called GoToWebinar. Since we only use this software to hold the online Webinars, we are not able to decipher and resolve any errors messages.
You can download GoToWebinar in advance here: http://support.citrixonline.com/en_US/Webinar/help_files/G2W010002?Title=Download+GoToWebinar
If you are unable to view or attend the webinar after you’ve clicked your unique join link, your computer may not be compatible with GoToWebinar. You can see system requirements for GoToWebinar here: https://support.citrixonline.com/webinar/all_files/G2W010003
Because GoToWebinar is owned by Citrix and is not a part of HealersLibrary, we cannot provide customer service for GoToWebinar. If you are having issues with registering, attending or viewing a webinar, please contact GoToWebinar Support at 1-888-646-0014 for assistance or visit their 24/7 Help Center: http://support.citrixonline.com/webinar
If you can't join a Webinar or experience audio issues, please refer to the GoToWebinar Support information: