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Cannot access evaluation or session guides

I tried to download the evaluation guide and session guide on both the Resonating Relationships program and the Abundance Package and it instead took me to another page which said "no downloads available" and indicated i should go to the "shop" and purchase again but i already paid for this last year.  

I have logged a ticket for this a few days ago and no one has responded.  I had to cancel a client session and i then had to refund my client as i wasnt able to access the forms.

Can you please get back to me

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